What is the FAM Total Care Program (FAM TCP)
FAM Stumabo UK actively support the FAM TCP, which is developed throughout the FAM organisation in order to provide superior service for the FAM cutting edge solutions.
It contains following key components:
- Operator Training throughout the life of the machine
- Regular Preventative Maintenance
- Experienced Specialist and Support Helpdesk (UK and International)
- Technician Stock kept in our vehicles for emergency call out.
- £300,000 parts and spares in UK Stock Holding
- National Service Coverage
- 95% First Time Fix Ratio
- Average Response time of 8 Working Hours
- Blade sharpening service
- A clear and comprehensive FAM TCP contract
Operator training is key
Our commitment doesn’t end with the signed purchase order and delivery of your machine.
Our service offers operator training to ensure you are getting the best results from your machines, thus ensuring our customers continued high quality results for their food chain customers.
Operator’s knowledge is a major contributory factor in any equipments performance and as operators are often moved around food production plants, the continuous need for training is essential but often overlooked.